Support Maintenance Programs

Renewal Options For Expired Maintenance Contracts

These contract renewal options apply to primary market units (those purchased through authorized channels but for which the support contact has expired).

Primary Market Unit Renewals

The policy below covers the renewal of a support contract for an A10 product purchased through the primary market (i.e. an authorized sales channel) but does not have an active and valid support contract.

• If the A10 product has not had an active support contract within the last 12 months.
• The support renewal start date begins from the date when the last active support contract expired.
• A Renewal Late Fee will be assessed on any support contract that has been expired for more than 30 days. A 5% fee will apply for expired support exceeding 90 days. An additional 5% fee will apply for expired support exceeding 180 days. Such Late Fees will be due to A10 in full without setoff and are non-negotiable.
  • The support contract must be made current by purchasing backdated support, starting from the expiration date of the last-known, valid support contract and continuing up to the current date (prorated based on expiration date, but not to exceed 12 months).
  • Forward support of at least one year must be purchased, starting from the date of reinstatement.
• Product warranty and support contract are non-transferable, (A10 product licenses are non-transferable unless assignment is agreed to in writing in an official support transfer document from A10 Networks).

Secondary Market Units Are Not Eligible

Secondary market units (purchased through non-authorized channels, such as eBay or Craigslist…) are excluded and therefore are not eligible for Maintenance Contract.

EOS Support Renewal Pricing Policy

A10 Networks will increase support pricing for all products that have reached end-of-sale (“EOS”) until they reach end-of-life.
 
Support pricing for products will increase each year, in years 1-5 after EOS by at least 3%, although the actual increase may be higher based on CPI (defined below). There will also be an additional increase as noted in the table below. CPI is the consumer price index published by the U.S. Dept. of Labor for all Urban Consumers, US City Average, All Items, as published on February 1 annually:  

 
A10 continually drives innovation in new versions of our solutions and is always happy to help our customers consider migrating to the latest A10 technology.  

The policy is effective as of October 4, 2024 on all EOS products.    
 
Please contact your A10 sales representative for additional details and to help our customers with their future technology needs.